CofC Logo

Notification of Change

IF YOUR BANK NOTIFIES US OF INCORRECT BANK INFORMATION OR AN AUTHORIZATION ISSUE, WE MUST DELETE YOUR SAVED PAYMENT METHOD. IF YOU ARE ENROLLED IN A PAYMENT PLAN, YOUR PAYMENTS WILL NOT AUTOMATICALLY BE DRAFTED FROM THE DELETED ACCOUNT. YOU WILL NEED TO MAKE YOUR PAYMENT(S) ON OR BEFORE EACH DUE DATE OR SCHEDULE EACH INDIVIDUAL PAYMENT AS NEEDED.

Most common reasons for payment failures:

1. Incorrectly entered bank account and/or routing number(s). Please contact your bank for verification of you banking information;
2. Use of accounts not authorized for ACH debits such as Money Market Savings, Line of Credit, etc. Please contact your bank to verify account type and authorizations;
3. Insufficient funds, stop payments, etc. Please review our Returned Items Policy for more details.